Our Delivery to You

New OVERSIZE SHIPPING Category - 2022

We have introduced an Oversize Item policy for excessive size items that are NOT included in our free shipping offer. This is in line with changes from our shipping companies that handle these super large items. To see Shipping Cost, simply Add to Cart and when you View Cart, put your Post Code in to calculate shipping. Alternatively, please contact us on 0457 635 887 or christmas@christmascomplete.com.au for shipping quote.

 

We offer FREE SHIPPING for most orders over $100. Simply add your items to your shopping cart and once order is over $100, select one of our Free Shipping options. If you are in a regional or remote area there may be a subsidised delivery rate. For orders under this amount, we offer competitive shipping costs based on the size and weight of your items.

Your order will be dispatched from us within 1 business day, mostly same day (excluding pre-orders), excluding Public Holidays.

Ensure you leave plenty of time to receive your delivery by ordering well in advance. Deliveries to WA take at least 10-15 business days. If you have any concerns regarding receiving an order in time, please contact us prior to shipment. Due to the unprecedented and unpredictable nature of deliveries at present, we are unable to guarantee delivery times.

We know you’ll be keen to receive your order as quickly as possible, so we will do everything we can to ensure you receive your order promptly. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your order.

Our couriers require the recipient’s phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.

We pack every order carefully to ensure it reaches you in good condition. Every light product is tested prior to shipping to ensure all products leave our warehouse in working order, giving you extra product confidence. If anything arrives damaged, you should either refuse the delivery and have it sent back, or take photos immediately of the damage and send them to us via email here so we can make it right as quickly as possible for you. Damage must be reported to us no later than the next business day after delivery or you may not qualify for a replacement or refund, so don’t delay!

All items are dispatched from our warehouse on the Sunshine Coast, Queensland. Delivery time can take anywhere between 2-10 working days after dispatch depending on your location. Remote and regional areas may require a longer delivery time of up to 14 days. We will advise cut off times for pre-Christmas deliveries.

Your order will be sent through Australia Post or one of our preferred couriers.

All orders are tracked. You can view your tracking information HERE

Unfortunately we cannot send large or bulky items (e.g. large motifs, Christmas trees) to a PO Box. All deliveries must be shipped to either a business or residential street address.

Pick up may be available by appointment or from our Warehouse/Showroom during July to December.

We aim to dispatch all products within 1 working day of your full payment being made (excluding weekends and Qld public holidays).

Please note that deliveries will take place during normal business hours. If nobody is at the premises when delivery is made, then your item will be left in a location deemed safe by the delivery driver. If you do not wish for the item to be left, please contact us when placing your order for alternative arrangements to be made.

If you have any questions about delivery, please contact us and we will do our best to make sure you’re happy.