FAQs

2 -7 Business days. This depends on if your delivery address is near a major capital city or whether it is in a remote area.

Christmas Tree FAQ's

Hooked - The Hooked Christmas tree comes in 3 sections like most trees but has individual branches.

Each one has the fronds bound onto a metal rod that has a hooked end. This end hooks into the trees main frame(trunk). The branches  are either numbered or colour coded so you know which one goes where.

Hinged -  The Hinged Christmas tree generally comes in 3 parts with the branches permanently attached to those parts. When you place the 3 Trunk parts together you hinge down each branch into place. As you hinge each branch down into place, you will pull all the fronds away from the stems to form a bushy branch. It is best to spruce up your Christmas tree as you hinge the branch down one at a time.

Refer to instructions in box.

Also note that if wanting your Christmas tree to look full and bushy, always "spruce" all branches. This means pull all fronds away from branch and position in a way that gives equal spacing and leaves no gaps in the appearance of the tree.

Most white trees are made from PVC. If affected by heat, the white PVC with get a yellowish tinge. Do not display or store in direct sunlight. Do not store in a warm place. eg up in the roof.

Yes, you can use our rope lighting outdoors or indoors.

Is Rope Lighting waterproof?
Yes, rope light is "water resistant" if installed correctly.  However, submersing rope lighting in water is not recommended.  Rope light connections are susceptible to water, especially when constantly exposed, and may present a risk if used under water. Be sure not to expose any connections or plugs to water.

How do I mount rope lights?
Rope lights can be mounted in a number of ways.  The two most common ways are to use mounting clips or Cable Ties. Mounting clips are screwed or clipped onto the mounting surface. You can purchase those in store or web site. The rope lights then snap into them.  Cable ties are an easy way to secure rope lights to poles or other small areas.
NOTE: Adhesives should not be applied directly to the rope light.  This may deteriorate the PVC tube.

Do the LED Globes blow?  Not usually, they are very good quality but no one can make guarantees on such things.

Can you replace them? NO

Glass ball look beautiful but sadly they are very fragile. Plastic balls are very professionally made and decorated now that you can still have a very beautifully decorated Christmas tree at half the cost and risk.

Plastic balls are far safer as if they drop off the tree they do not break. Many people have hard floors such as tiled areas now, and when Glass balls fall onto tiles they can smash into many pieces leaving an unsafe area especially for the special little people in the family.