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  • PLEASE INCLUDE YOUR PHONE NUMBER when you are checking out. If you are not home to accept delivery and the courier has to come back, we get charged a second delivery fee. We will then pass this fee on to you to pay. Otherwise please give email us on checkout and give us “AUTHORITY TO LEAVE”. In this case the courier driver will leave at your door.

  • Buyer has to pay for Shipping and Handling Fee as listed. 

  • Item will not be shipped until payment has been received in full. 

  • All shipments will be made same day or next day (Excluding weekends and public holidays) and depart from Queensland after payment has been confirmed. 

  • Pickup is possible via appointment

  • Delivery is not available on weekends, public holidays or during after hours. 

  • Please allow 2 – 10 working days after the proof of payment is provided. This time line depends on which state you are located in and how close or remote you are from a capital city. Please be aware, allow 10 business days for delivery. if you order in less time than that, we can not guarantee delivery before Christmas. 

  • Christmas Complete Online Pty Ltd is not directly liable for any loss, theft, or damages during delivery. 

  • A Re-delivery fee will be charged on buyers for item(s) that are undeliverable and/or returned to the seller as a result of incorrect delivery details or unsuccessful delivery. 

  • Any changes of address after check out will be considered if possible but not guaranteed. 

  • Insurance or Express Post is not included in all items. insurance is optional and to be requested in the comments section on the invoice during checkout. I will then issue a seperate Pay Pal invoice for payment for this.